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Privacy Policy

DOKTOR ACE undertakes, as part of its business and pursuant to legislation in force in France and Europe, to ensure the protection, confidentiality and security of the personal data of users of its services, and to respect their privacy.
This policy contains information on the way in which Doktor Ace, its sub-contractors and its potential partners process your personal data.


Doktor Ace only processes personal data for specific, explicit and legitimate purposes. Doktor Ace does not process this data in a way that is incompatible with these purposes.

In this regard, Doktor Ace’s purposes are as follows:
. Organising direct marketing operations.
. Organising sales initiatives
. Organising competitions
. Surveying customers or musicians
. Improving offers and customer relations
. Combatting fraud

Your data is kept for the time needed to achieve the purposes set out above.
Doktor Ace may also process your data for statistical purposes, but this data is not in any case commercialised.


Doktor Ace only processes data or a data category that is strictly necessary for their particular purposes. You can find more information on these purposes above.

Doktor Ace processes the following data categories:
. Identification data: Surname, name, email address, etc.
. Contact data: postal address, email address, telephone number, etc.
. Personal life: interests, etc.
. Products chosen
. Situation, brand(s) and interest, enabling customer segmentation
. Location data


Data collected is sent to the Doktor Ace Communication and Marketing departments.
Data processed may be sent to the relevant authorities, on their request, as part of legal proceedings, legal investigations and requests for information from authorities, or to comply with other legal obligations.


You have a right to access, rectification and removal of data concerning you. You may request the portability of this data. You also have the right to object to the processing of data or to request limitation.
You may issue directives on the conservation, removal or communication of your personal data after your death.
Telephone-specific regulations: all consumers may register for the call block list “Bloctel”, free of charge, so that they are no longer contacted on the phone by a professional with whom they have no current contractual relations. Consumers may register at www.bloctel.gouv.fr or by letter addressed to: Société Opposetel, Service Bloctel, 6, rue Nicolas Siret – 10 000 Troyes


You may exercise your rights at any point, and contact the Data Protection Officer at the addresses below.
Any request to exercise your rights must be accompanied with a photocopy of two proofs of identity (national identity card issued by the French government or European Union identity card, residence card issued by the French government, residency permit issued by the French government or travel permit issued by the French government). You shall receive a response within one month of receipt of your request.

By letter:
Doktor Ace
2 Av. des Camélias
44800 Saint-Herblain

Option to contact CNIL
If your dealings with Doktor Ace have not been to your satisfaction, you have the option of making a complaint to the (French) National Commission on Data Protection (Commission Nationale de l’informatique et des Libertés – CNIL), a supervisory authority charged with compliance with obligations concerning personal data in France.


Geotagging is performed based on the user’s IP address, which is only stored on the local storage of the customer’s browser’s and is never retrieved by Doktor Ace.


Doktor Ace makes sure that your data is processed with complete security and confidentiality, including when certain operations are carried out by sub-contractors. In this regard, we have introduced the appropriate technical and organisational measures to avoid loss, misuse, alteration and removal of your personal data. These measures are adapted according to the level of sensitivity of the data processed and the level of risk that its processing or implementation demands.


This Personal Data Protection Policy may be changed.



Cookies are text files placed and stored on the hard drive of your terminal (computer, smartphone, tablet or any other device that can browse the internet) by a website’s server.

Some of these cookies are necessary – indispensable even – for accessing certain website functionalities. Others enable, for example, statistics and web traffic volume data (number of visits on each page, geographical location of platform used to visit the website, etc.) and statistics on the navigation and use of various elements that make up the website (sections and content visited, duration of visit, etc.). They may also be used for other additional services such as, for example, sharing content on a website via social networks.

At no point is the use of cookies imposed on you, and you may reject their use at any point through the settings of your internet browser, as explained below.

For more information on cookies:

the CNIL website


Cookies for functionality or essential to the website:

According to regulations, these cookies do not require the user’s consent. They are essential to browsing our websites and strictly necessary to provide a service specifically requested by the user. Their removal can lead to browsing difficulties. We advise you not to remove them.

Analytical cookies

These are cookies that provide us with insight into the use and performance of our websites, produce statistics and data on site traffic and the use of various elements on our websites (most-visited pages and sections, most-read articles, etc.) in order to improve the quality and usability of our services.

These are mainly cookies issued by Doktor Ace. With regard to third-party cookies, they are not placed by us. Consequently, we suggest you visit the websites of these third parties for more information on the cookies placed and how they are managed.
In any case, you may block these cookies through the appropriate settings in your browser, as set out below.

Vous pouvez vous opposer au suivi de votre navigation sur ce site web. Cela protégera votre vie privée, mais empêchera également le propriétaire d’apprendre de vos actions et de créer une meilleure expérience pour vous et les autres utilisateurs.

Sharing cookies (social media)

Our website contain links to share on Facebook, Twitter and other similar social networks, which allow you to share content from our websites with other people via social networks. When you use these share buttons, a third-party cookie is installed.

If you are connected to a social network when browsing our websites, the share buttons mean content viewed can be connected to your social network. If you do not want the social network to link the information collected through our websites, to your user account, you must first disconnect from the social network.

You may also block these cookies through the appropriate settings in your browser, as set out below.

Finally, we encourage you to consult the privacy policies of these social networks in order to be aware of your rights and the purposes for which browsing information collected through these buttons is used, particularly with regard to advertising.

Advertising cookies

A third-party advertising cookie is a cookie placed by the server of a separate domain to that of the website visited. The most common third-party advertising cookies are generally those used by advertising companies.

They can track a network of websites. They are, for example, used for behavioural targeting, which means an internet user can be “recognised” on a set of separate websites. In this case, the network management cookie is placed or used from pages on each site through a tag.